Return & Refund Policy

Last Updated: August 9, 2026

Wholesale Tallow Soap LLC supplies products for business and commercial use. The policy below explains which purchases can be returned, the applicable time limits, and the costs assigned to the buyer.

1. Standard Stock Orders

New, unopened stock soap bars may be returned in undamaged, resalable condition when you request an RMA within 14 days of delivery.

• Condition: Products must be unopened, undamaged, and packed securely enough to return in resalable condition.
• Restocking Fee: A 10% restocking fee applies to approved non-defective returns.
• Return Shipping: The buyer is responsible for return shipping and must provide tracking.
• Original Shipping: Original shipping and handling charges are not refundable.

2. Final-Sale Purchases

Samples, test batches, sale items, and approved custom or private-label production are final sale. Custom and private-label orders cannot be canceled, refunded, or returned after production begins or project-specific materials are ordered.

3. Damages and Manufacturing Defects

Report damaged, missing, or defective products to hello@wholesaletallowsoapusa.com within 48 hours of delivery.

Include:

• Your order number.
• Clear photos of the outer shipping carton.
• Clear photos of the affected product inside the carton.
• A description of the damage, shortage, or suspected defect.

Approved damage or defect claims may be resolved with a replacement or refund based on the circumstances of the claim.

4. Natural Product Variations

Natural tallow soap can vary in color, scent intensity, and surface appearance between batches. Seasonal tallow color, scent softening, and minor soda ash are not manufacturing defects and are not grounds for return.

5. How to Request a Return

1. Email hello@wholesaletallowsoapusa.com with your order number and reason for the return.
2. Wait for written approval and an RMA number.
3. Pack approved products securely and ship them using a trackable carrier.
4. Send the tracking number to WTS.

Refund Processing: Approved refunds are processed within 10 days after returned items arrive and pass inspection.

6. Refused Shipments and Incorrect Addresses

If a shipment is refused or returned because the buyer supplied an incorrect or undeliverable address, the original shipping cost, return shipping cost, and 10% restocking fee may be deducted from the refund.

Contact and Return Questions

Wholesale Tallow Soap LLC
6566 Edenvale Blvd
Eden Prairie, MN 55346
United States

Email: hello@wholesaletallowsoapusa.com
Phone: 612-208-6516