Return & Refund Policy

Wholesale Tallow Soap LLC supplies products for business and commercial use. The policy below explains which purchases can be returned, the applicable time limits, and the costs assigned to the buyer.

RMA required: Request a Return Merchandise Authorization (RMA) before sending an item back. Returns received without an RMA are not eligible for a refund.

Standard stock orders

Stock products are our soap bars, body care, and bulk tallow. Unopened stock products may be returned in undamaged, resalable condition when you request an RMA within 30 days of delivery.

• Condition: Products must be unopened, undamaged, and packed securely enough to arrive in resalable condition.
• Opened or lightly used products: We review these case by case. If we approve one, we give store credit for the unused portion instead of a refund. A product that is mostly used is not eligible. Opened bulk tallow cannot be returned, for food and cosmetic safety.
• Restocking fee: A 10% restocking fee applies to approved non-defective returns.
• Return shipping: You pay return shipping and send us the tracking number, unless the return is because of our mistake, a defect, or damage in transit. In those cases we cover it.
• Original shipping: Original shipping and handling charges are not refundable on non-defective returns. When we made a mistake or a product is defective, we may refund the shipping for the affected items.

Final-sale purchases

Samples, test batches, sale items, opened bulk tallow, and approved custom or private-label production are final sale. Custom and private-label orders cannot be canceled, refunded, or returned after production begins or project-specific materials are ordered.

Custom printed soap boxes

Boxes from our custom soap boxes page are printed with your artwork, so we cannot restock them. They follow this policy instead of the final-sale rule above.

• Not happy for any reason: email hello@wholesaletallowsoapusa.com or call 612-208-6516 within 14 days of delivery with your order number. We may ask for photos of the boxes or a few details. Then we work with you to make it right, and if we cannot, we refund your box order to your original payment method.
• Your approved artwork: we print the files you approve exactly as they are, so check spelling, content, and layout before you approve. Mistakes in approved artwork are not covered. Screens show color differently, so a proof shows content and layout, not exact color.
• Artwork you make yourself: we check every design before it goes to print. If something will not print well, we send it back with a list of what to fix. Designs you make in our tool or upload yourself include 2 rounds of these review notes. After that, you choose: our design service ($295.00 per design), printing your design exactly as you approve it at your own risk, or canceling your box order for a full refund. Our check is for print quality; spelling, claims, and label rules stay your responsibility.
• Canceling: cancel any time before your boxes go to print, and we refund the boxes in full. Nothing prints until you approve your proof. Once printing starts, the order cannot be canceled.
• Design service: the $295.00 fee covers your first proof within 3 to 5 business days of your brief and 3 revisions. It is refundable until you send your brief, because our designer starts work when it arrives.

Custom printed labels

Labels from our custom labels page are printed to order with your artwork, so they follow this policy instead of the final-sale rule above.

• Defects, damage, or missing labels: email hello@wholesaletallowsoapusa.com or call 612-208-6516 within 14 days of delivery with your order number and photos. If your labels are defective, arrived damaged, or came up more than 10% short, we reprint them or refund your label order.
• Quantity: label printing can run up to 10% over or under the quantity you order. If your labels come up more than 10% short, we reprint the missing labels or refund them.
• Your approved artwork: we print the files you approve exactly as they are, so check spelling, content, and layout before you approve. Mistakes in approved artwork are not covered, but if one needs a reprint we will help keep the cost down. Screens show color differently, so a proof shows content and layout, not exact color.
• Canceling: cancel any time before your labels go to print, and we refund the labels in full. Once printing starts, the order cannot be canceled.
• Design service: the $295.00 fee per design covers your first proof within 3 to 5 business days of your brief and 3 revisions. It is refundable until you send your brief, because our designer starts work when it arrives.

Damages and manufacturing defects

Report damaged, missing, or defective products to hello@wholesaletallowsoapusa.com within 7 days of delivery.

Include:

• Your order number.
• Clear photos of the outer shipping carton.
• Clear photos of the affected product inside the carton.
• A description of the damage, shortage, or suspected defect.

How we resolve claims: We replace, refund, or credit the affected items, depending on the claim. For most claims, your photos are enough and you do not need to send anything back. For claims over $250, we may ask you to return the affected products, or a few samples, before we resolve the claim. We send a prepaid return label for those. A claim covers the affected items, not the rest of the order.

Natural product variations

Natural tallow soap can vary in color, scent intensity, and surface appearance between batches. Seasonal tallow color, scent softening, and minor soda ash are not manufacturing defects and are not grounds for return.

How to request a return

1. Email hello@wholesaletallowsoapusa.com with your order number and reason for the return.
2. Wait for written approval and an RMA number.
3. Pack approved products securely and ship them using a trackable carrier.
4. Send the tracking number to WTS.

Refund processing: Approved refunds are processed within 10 days after returned items arrive and pass inspection.

Refused shipments and incorrect addresses

If a shipment is refused or returned because the buyer supplied an incorrect or undeliverable address, the original shipping cost, return shipping cost, and 10% restocking fee may be deducted from the refund.

Contact and return questions

Wholesale Tallow Soap LLC
6566 Edenvale Blvd
Eden Prairie, MN 55346
United States

Email: hello@wholesaletallowsoapusa.com
Phone: 612-208-6516